FAQ about our products and mode of delivery.

 

1. Where is your store?
Comptoir Saint Jacques is not a shop but a workshop picking located in the Var Hyeres where we send the goods.

 

2. Do you have a catalog?
We have no printed catalog but a price list pdf format that can be downloaded from our site.

 

3. Do you have professional rates?
St. Jacques is for the counter to the public and practice a policy of selling based on the reduction in margins resulting from short circuit. For this reason, we can not sell for stored products for resale. We invite you to contact the manufacturers of the products on the site.

 

4. What is the means of transportation?
Orders are shipped from Hyeres, in southern France. Up to 25 kg, your order is assigned to the post and beyond to a carrier by mail. Once your order is shipped, you will receive an email with a tracking number.

 

5. What are your guarantees?
All products sold on the site Comptoir Saint Jacques are standards for the formulation of revenue coating and painting nature. Each product is not necessarily appropriate for every use. Comptoir Saint Jacques can give no guarantee that specific applications will be made.

 

6. And if I am not satisfied with my purchase?
If for any reason you are not satisfied with your product, you have the opportunity to retract and get a refund. Simply send us your intention in advance and within 7 days of delivery date. As serviceclients@comptoirsaintjacques.fr email stating "RETURN" in the title of your message and precise references to your order (date of purchase, delivery, purchase price and your customer code number ). Upon receipt, we will assign a return number for the product and we will forward by e-mail or postal mail, add the address where you should return the product. Only products returned intact, unopened in their original packaging and in perfect condition for resale will be accepted.

 

7. Can I pay by check?
Yes. At the checkout, you can choose to pay by check. Upon receipt of your payment to our account, we will send your order.

 

8. How to know which countries you deliver?
We only ship in France, Switzerland and Belgium. If you are outside these countries ask by e-mail from us in serviceclients@comptoirsaintjacques.fr

 

9. Can I send a parcel to an address other than mine?
Yes. At the final confirmation of your order, please complete the form provided for this purpose in the "Shipping Address". Grasp the maximum information and notify the recipient of your shipment. If the parcel is returned to us because the recipient was not sought his package on time, you'll have to you pay the shipping costs related to the second mailing.

 

10. I have not yet received my order.
What should I do? When the package from our office, you receive an email with your tracking number and a link to the site Coliposte to monitor the progress of your parcel. If the site Coliposte tells you he has already been delivered, then contact us so that we may lead to an earlier survey of Coliposte.

 

11. Are there any vacancies at Comptoir Saint Jacques?
To find out, please send your application to avenir@comptoirsaintjacques.fr

 

 

ASK YOUR QUESTIONS
However, if you had not found a satisfactory answer, do not hesitate to contact us, we will respond as soon as possible and can thus enrich the FAQ for additional details. Ask questions

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